08-27-2014 07:22 PM
We would recommend using a different web browser to see if this issue persists. Also check that the software is properly installed and that the camera is being paired.
10-16-2016 03:57 PM
Help, I am looking for my authentication number and I am now stuck. I cant connect to the wifi. Please text me at 7148642293 the authentication.
I bought the SX530HS, Power Shot
11-29-2016 08:15 AM
So that the Community can help you better, we will need to know exactly which version of Mac OS X is running on your Mac. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.
Thanks and have a great day!
11-29-2016 10:19 AM
03-06-2017 06:45 AM
I would like to point out that in other threads in this forum Canon product experts have confirmed that Canon cameras do not connect wirelessly to Mac computers running on macOS 10.11 El Capitan and macOS 10.12 Sierra because Canon Wireless CameraWindow application is not compatible with macOS.
Canon states in its own software release notes for the latest CameraWindow DC 8.10.10b update: „Wi-Fi connection is not available with 10.11/10.12“ (quote).
The Canon web site also list all recent CameraWindow software updates for macOS 10.11 El Capitan and macOS 10.12 Sierra as incompatible! https://www.usa.canon.com/internet/portal/us/home/
Canon Wireless CameraWindow software has been incompatible with macOS since macOS 10.11 El Capitan was released in 2015.
Canon is wasting the time of thousands of its customers as Canon does not make it clear at the time of camera purchase that Canon cameras do not support wireless connection to Mac-computers.
There is still no clarification from Canon about when OS El 10.11 El Capitan and 10.12 Sierra will be supported, - or if the company will ever support mac OS in this matter.