Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 6
Registered: ‎11-16-2016

G7X Mark II - No WiFi Software for Mac OS 10.11 and No USB Image Transfer to Mac Photos

My subject line says it all - Canon does not appear to have any wifi software to allow my new G7X Mark II to link to El Capitan or later, and although my camera charges fine when connected to my Mac with a USB cable, Mac Photos does not recognize that a camera has been plugged in and images are ready for download.

 

In case anyone asks, yes, I did turn on image review in the camera after I plugged in the USB cable.  Still no recognition from Mac Photos.

 

So the only way I can transfer images to my Mac is with a card reader.  TG the card reader works!

Respected Contributor
Posts: 1,425
Registered: ‎02-17-2016

Re: G7X Mark II - No WiFi Software for Mac OS 10.11 and No USB Image Transfer to Mac Photos

Try running Image Capture while plugging in the camera.

 

All my canons have worked just fine when I plugged them into the computer.

Occasional Contributor
Posts: 6
Registered: ‎11-16-2016

Re: G7X Mark II - No WiFi Software for Mac OS 10.11 and No USB Image Transfer to Mac Photos

kvbarkley,

 

Thanks for the suggestion, however, it does not work for me.  I turned on Image Capture, then plugged in my camera with the USB cable and the charging light came on, then I turned on image review in the camera, and nothing happened with Image Capture - Devices = 0, Shared = 0.  Then I turned on Photos and no camera was detected.

 

Can you think of anything I may be doing wrong?

Respected Contributor
Posts: 1,425
Registered: ‎02-17-2016

Re: G7X Mark II - No WiFi Software for Mac OS 10.11 and No USB Image Transfer to Mac Photos

There is no reason to turn on image review. Simply turn on the camera and let the computer access it. By hitting a camera button you might be turning off computer communication.

 

I have never used a Canon camera that uses USB charging. So that might add some wiredness.

Occasional Contributor
Posts: 6
Registered: ‎11-16-2016

Re: G7X Mark II - No WiFi Software for Mac OS 10.11 and No USB Image Transfer to Mac Photos

Thanks again, but not turning on image review does not work for me either.

 

Maybe a Canon rep will reply to this thread at some point.

Respected Contributor
Posts: 1,425
Registered: ‎02-17-2016

Re: G7X Mark II - No WiFi Software for Mac OS 10.11 and No USB Image Transfer to Mac Photos

A Canon Rep will tell you to call Canon.

Esteemed Contributor
Posts: 3,710
Registered: ‎11-13-2012

Re: G7X Mark II - No WiFi Software for Mac OS 10.11 and No USB Image Transfer to Mac Photos

[ Edited ]

http://community.usa.canon.com/t5/PowerShot/Connecting-my-G7X-to-my-Mac-via-WiFi/td-p/177841

 

See message #8.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Respected Contributor
Posts: 1,425
Registered: ‎02-17-2016

Re: G7X Mark II - No WiFi Software for Mac OS 10.11 and No USB Image Transfer to Mac Photos

As soon as you posted the link, I knew what the issue probably is. I need to remember that.

Occasional Contributor
Posts: 6
Registered: ‎11-16-2016

Re: G7X Mark II - No WiFi Software for Mac OS 10.11 and No USB Image Transfer to Mac Photos

Hello to Conway,

 

Message 8 on the linked thread only seems to note that Canon does not yet have wifi software for OS 10.11, which I was already aware of.  Actually, I had found and read that link previously.  It also becomes clear when you go to the Canon website, which detects your OS version, and no CameraWindow software comes up for download if it detects El Capitan.

 

Right now I am most concerned that I can charge my camera with a USB cable but the same cable will not work to transfer images to my Mac using Photos.  It also won't work using Image Capture, but that is a lesser concern.  My camera is simply not detected by Photos or Image Capture.

 

Did I miss something in the linked thread, Message 8, that talked about image transfer with a USB cable?  The Canon rep did say in Message 4 that a USB cable can be used.  For me at this point, a USB cable cannot be used.  Maybe I am missing something that is clear to others.

Esteemed Contributor
Posts: 3,710
Registered: ‎11-13-2012

Re: G7X Mark II - No WiFi Software for Mac OS 10.11 and No USB Image Transfer to Mac Photos

Turn off wifi if you connect by cable. See if that helps.
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement