03-18-2017 09:44 AM
Let me first say this is my first Canon, and my second day of using it. Not very impressed so far after reading this, as well as experiencing problems connecting to my MacBook as well.
im having the same problem as all of you, only I just recently bought a G9X and having issues as stated above. Connected to my iPad no problem, as well as my iPhone. I have no luck connecting to MacBook however.
first of all, I'm pretty sure that I've read somewhere in Canons website that connecting to CameraWindow on Mac requires 10.9 or later. If I didn't already waste my entire morning (2 1/2 hours to be exact) I would trace back and find the link the states this.
Second of all, if it was clearly stated on the website that I read that my version of OS X wouldn't connect with my G9X, I wouldn't have wasted my entire morning, and I would be about 300% less aggravated then I currently am. PS I'm running El Captain 10.11.6.
Third of all, I'm very happy to say that I recently purchased this, as I can easily return it. I agree with everyone above, that this is an absolute disgrace to the community of Canon users that this matter hasn't been resolved in over 6 months, when it was very clear that Canon was aware of the problem, yet refused to address it. That is a clear sign of terrible customer service....it's not like I'm trying to upload images onto my Atari....were trying to connect our camera on a system that's only a mere two years old.
this camera is great, takes great photos, all in a package that fits in your pocket. However, I cannot say the same for the lack of service.
end rant. Thanks for ruining my morning, Canon
04-04-2017 08:01 PM
Apr 4, 2017 loaded the latest version of Camera Window ... WiFi still not working w/ Mac OS Sierra. Canon still has a note on the download page for Camera Window ... " (Wi-Fi connection is not available with 10.11/10.12.) ". Come on Canon, it can't be that hard to fix.