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New Contributor
Posts: 1
Registered: ‎01-29-2017

Canon G7X will not connect with wifi or USB

[ Edited ]

Hi,

 

I have a relatively new Canon G7X that I'm trying to connect to a 2016 OS X Yosemite Mac laptop. I had no problem with connecting in the past, but now it won't work. My laptop isn't recognizing the camera. I bought a USB cable to see if that would work and it didn't do anything. I have read a number of forums but have not been able to find a solution. If anyone has had this problem or has a recommendation of how to resolve this issue, it would be much appreciated! 

Respected Contributor
Posts: 1,407
Registered: ‎02-17-2016

Re: Canon G7X will not connect with wifi or USB

Turn WiFi off.

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Frequent Contributor
Posts: 27
Registered: ‎01-24-2017

Re: Canon G7X will not connect with wifi or USB

I would like to point out that in other threads in this forum Canon product experts have confirmed that Canon cameras do not connect wirelessly to Mac computers running on macOS 10.11 El Capitan and macOS 10.12 Sierra because Canon Wireless CameraWindow application is not compatible with macOS.

 

Canon states in its own software release notes for the latest CameraWindow DC 8.10.10b update: „Wi-Fi connection is not available with 10.11/10.12“ (quote).

 

The Canon web site also list all recent CameraWindow software updates for macOS 10.11 El Capitan and macOS 10.12 Sierra as incompatible! https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/canon-software)

 

Canon Wireless CameraWindow software has been incompatible with macOS since macOS 10.11 El Capitan was released in 2015. Smiley Sad

 

Canon is wasting the time of thousands of its customers as Canon does not make it clear at the time of camera purchase that Canon cameras do not support  wireless connection to Mac-computers. Smiley Sad

 

There is still no clarification from Canon about when OS El 10.11 El Capitan and 10.12 Sierra will be supported, - or if the company will ever support mac OS in this matter. Smiley Sad Smiley Sad Smiley Sad

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