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New Contributor
Posts: 3
Registered: ‎11-29-2016

Can't connect Powershot to Mac computer

Hey there! I bought this brand new mac desktop computer this past summer. This past week I purchased a Canon Powershot SX530 HS for taking pictures for our school yearbook. I tried to connect my camera to my mac seeing as I'm going to need to transfer my images to the computer so I can start the yearbook spread. However, I'm having trouble connecting. I tried following the directions but nothing works. I know it's not the computer because it is running the most up to date software. The camera located my computer and my wifi but every time I try to transfer photos it says "searching for device" and it always says it's undetected. The canon software that I downloaded for the computer also says that a camera hasn't been detected. Any suggestions? It seems like there are a lot of directions for Windows users but there's not a lot to go off of for mac users.

Moderator
Posts: 690
Registered: ‎10-12-2012

Re: Can't connect Powershot to Mac computer

Hi, jennam!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know the specific version of Mac you are running (ex. 10.8, 10.9, 10.10 etc). You can verify by clicking on the Apple sign in the top-left corner and choosing 'About this Mac.'

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

New Contributor
Posts: 3
Registered: ‎11-29-2016

Re: Can't connect Powershot to Mac computer

Hi there! I'm using OS X El Capitan 10.11.6

New Contributor
Posts: 3
Registered: ‎11-29-2016

Re: Can't connect Powershot to Mac computer

When I turn on my camera it's finging my mac. It's also finding my internet, but it can't connect with the computer. I even tried doing the WPS connection and it can't find anything that way either.

Esteemed Contributor
Posts: 3,708
Registered: ‎11-13-2012

Re: Can't connect Powershot to Mac computer

[ Edited ]

Don't think just because you have the latest computer software that you won't have a problem. That could be the problem if you have an earlier model camera. 

 

I checked the SX530HS support site and it looks like the camera software may not be supported beyond OS 10.10. 

 

Give Canon a call at 1-800-OK -CANON. 

 

It it may be easier to just use a card reader and forget camera connection. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Respected Contributor
Posts: 1,407
Registered: ‎02-17-2016

Re: Can't connect Powershot to Mac computer

You can always take the card out and use a reader. The Mac might have one built in.

 

If your camera has wireless, turn it off.

Try a different cable.

 

I have never had an issue plugging any of my Canon's into any of my Mac's. It usually just works.

Frequent Contributor
Posts: 27
Registered: ‎01-24-2017

Re: Can't connect Powershot to Mac computer

I would like to point out that in other threads in this forum Canon product experts have confirmed that Canon cameras do not connect wirelessly to Mac computers running on macOS 10.11 El Capitan and macOS 10.12 Sierra because Canon Wireless CameraWindow application is not compatible with macOS.

 

Canon states in its own software release notes for the latest CameraWindow DC 8.10.10b update: „Wi-Fi connection is not available with 10.11/10.12“ (quote).

 

The Canon web site also list all recent CameraWindow software updates for macOS 10.11 El Capitan and macOS 10.12 Sierra as incompatible! https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/canon-software)

 

Canon Wireless CameraWindow software has been incompatible with macOS since macOS 10.11 El Capitan was released in 2015. Smiley Sad

 

Canon is wasting the time of thousands of its customers as Canon does not make it clear at the time of camera purchase that Canon cameras do not support  wireless connection to Mac-computers. Smiley Sad

 

There is still no clarification from Canon about when OS El 10.11 El Capitan and 10.12 Sierra will be supported, - or if the company will ever support mac OS in this matter. Smiley Sad Smiley Sad Smiley Sad

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