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New Contributor
Posts: 1
Registered: ‎09-30-2017

Camera not recognized when trying to download photos

I just loaded the software for the PowerShot A2200 to MacBook Air.  The software loaded, but when I tried to transfer my photos to the laptop, I receive an error message that the camera isn't recognized.  Any suggestions?  I have downloaded the software twice.  

Honored Contributor
Posts: 5,608
Registered: ‎08-13-2015

Re: Camera not recognized when trying to download photos


gjonesmemphis wrote:

I just loaded the software for the PowerShot A2200 to MacBook Air.  The software loaded, but when I tried to transfer my photos to the laptop, I receive an error message that the camera isn't recognized.  Any suggestions?  I have downloaded the software twice.  


If that camera has a Wi-Fi mode, make sure it is disabled, and the camera is ready to use its' USB port.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
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Product Expert
Posts: 820
Registered: ‎10-16-2012

Re: Camera not recognized when trying to download photos

Hi Gjonesmemphis,

 

Thanks for posting.

 

When connecting your camera to your computer, we recommend the following:

 

  1. When transferring images, power is critical.  Please ensure that your MacBook Air is running on A.C. power.
  2. When connecting your computer, we recommend against the use of a USB hub. We recommend connecting your camera's USB cable directly to your computer.

When your camera is connected, as described above, please turn it on, using the Playback button on the back of the camera.

 

With your camera connected to your computer and powered on in the playback mode:

 

  • What do you see on your camera's display?
  • Does your computer respond when you power your camera on (i.e. with beeps, windows, etc)?

 

 

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