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New Contributor
Posts: 1
Registered: ‎02-16-2013

selphy cp900 will not go to the menu screen

my brand new selphy won't turn on pass the cannon "first" screen

Product Expert
Posts: 286
Registered: ‎01-16-2013

Re: selphy cp900 will not go to the menu screen

Hi denise_c,

 

If you have not done so already, I would recommend unplugging the printer and leaving it unplugged for about 10 minutes before plugging it back in.  If this does not resolve the issue, I would recommend using the Contact Us link to get in touch with one of our support reps who can provide service options.

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New Contributor
Posts: 3
Registered: ‎11-01-2014

Re: selphy cp900 will not go to the menu screen

Is there any way to hard-reset-at-power-on ?

This seems like an unreasonable cause for a sub $100 printer, to be sent in for service.....

Mine suffers the same symptom, the suggested remedy (unplug for 10 mins) has no effect.

New Contributor
Posts: 3
Registered: ‎05-02-2017

Re: selphy cp900 will not go to the menu screen

my cp900 just showing a "CANON" image, and does nothing. Last time I have used (approx 3 months) it was okay, than put back into the box, and just realized this error. The AC/DC adapotor is checked and 24V as expected. What else I can do? Thannks

New Contributor
Posts: 3
Registered: ‎05-02-2017

Re: selphy cp900 will not go to the menu screen

Hi,

 

any way to hard reset a Selphy?

 

Thx

Product Expert
Posts: 1,477
Registered: ‎07-28-2014

Re: selphy cp900 will not go to the menu screen

Hi pogacsa,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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New Contributor
Posts: 3
Registered: ‎11-08-2017

Re: selphy cp900 will not go to the menu screen

[ Edited ]

I had the same issue (frozen start screen with "canon") an was able to fix it by following these steps:

 

1) unplug power cord

2) press the "on" button several times 

3) plug in power cord

4) Press the "on" Buttun (and hold it) until the printer starts booting

 

I hope this helps!

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