07-17-2013 08:31 PM
If you have not done so already, I would recommend unplugging the printer and leaving it unplugged for about 10 minutes before plugging it back in. If this does not resolve the issue, I would recommend using the Contact Us link to get in touch with one of our support reps who can provide service options.
11-14-2014 11:53 PM
Is there any way to hard-reset-at-power-on ?
This seems like an unreasonable cause for a sub $100 printer, to be sent in for service.....
Mine suffers the same symptom, the suggested remedy (unplug for 10 mins) has no effect.
05-02-2017 12:06 PM
my cp900 just showing a "CANON" image, and does nothing. Last time I have used (approx 3 months) it was okay, than put back into the box, and just realized this error. The AC/DC adapotor is checked and 24V as expected. What else I can do? Thannks
05-02-2017 12:44 PM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
11-08-2017 07:00 PM - edited 11-08-2017 07:02 PM
I had the same issue (frozen start screen with "canon") an was able to fix it by following these steps:
1) unplug power cord
2) press the "on" button several times
3) plug in power cord
4) Press the "on" Buttun (and hold it) until the printer starts booting
I hope this helps!