cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

printer not printing

maryjane
Apprentice

I have a Canon MX 922 and I am using a Mac Powerbook, 10.8.4. The printer prints copies and scans but when I try to print something from the computer, it sounds like it is printing, it takes paper and goes through the printing process, but nothing comes out on the paper. I have cleaned the print heads and the printer tells me there are not clogged heads. I went through the process of connecting my printer to the computer and it said that it is connected but nothing comes out. Very frustrating.

It worked fine for quite a while, now it is not working.

 

1 REPLY 1

Ramona
Authority

Hi maryjane,

 

If you print a nozzle check pattern from the printer, does it look like the image below, including the black grid that appears above the colors as shown in (1)?

 

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
National Parks Week Sweepstakes style=

Enter for a chance to win!

April 20th-28th
Announcements