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New Contributor
Posts: 1
Registered: ‎10-25-2015

my canon selphy cp800 driver will not install on my windows 10 laptop.....

Does anyone know how to solve my problem?

Esteemed Contributor
Posts: 4,385
Registered: ‎11-13-2012

Re: my canon selphy cp800 driver will not install on my windows 10 laptop.....

I don't believe it's compatible. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
New Contributor
Posts: 1
Registered: ‎12-01-2015

Re: my canon selphy cp800 driver will not install on my windows 10 laptop.....

Hi, I've resolved donwloading the windows 7 64bit version and then I've selected the downloaded file ( cp800w764.exe ) and selected "Troubleshoot compatibility" and then I've selected "Troubleshoot program". The system then ask with a series of checkbox "What problem do you notice?" and I've selected the first option "The program worked in earlier version of Windows but won't install or run now".

Then press next

Then I've selected Windows 7 from the list

Then pressed next

Then on following windows I've press "Test the program..." button, the installation started and I was able to do the full installation of the driver. Don't know if it needed or not but before doing this procedure I had already connected the CP800 to an usb port and switch it on. 

After the installation of the windows 7 64bit driver under "Devices and printers" I see it as a normal printer and was able to print normally on it. 

 

hope this help

 

best regards

 

S

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New Contributor
Posts: 1
Registered: ‎03-08-2017

Re: my canon selphy cp800 driver will not install on my windows 10 laptop.....

That worked!!!  Thanks!

New Contributor
Posts: 1
Registered: ‎04-13-2017

Re: my canon selphy cp800 driver will not install on my windows 10 laptop.....

where is "Troubleshoot compatibility"?
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