Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎08-23-2015
Accepted Solution

my Printer did not come with all the cables required to connect to my computer

I just got a PIXMA ip2820 and it did not come with all the cables required to connect to my pc or is it wireliss and if so how to I get it to connect wirelessly 

Product Expert
Posts: 2,402
Registered: ‎10-16-2012

Re: my Printer did not come with all the cables required to connect to my computer

Hello.

 

Our printers do not come with USB cables.  If you do not have a cable from a previous printer, you can purchase any standard A to B USB cable locally to make the connection.  This is a fairly common cable that can be found at most major office supply or electronics retailers.

 

The iP2820 can only be used with a USB connection.  It does not have wireless capabilities.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎08-12-2017

Re: my Printer did not come with all the cables required to connect to my computer

Why would you sell a product without all of the required componets to use it? I litterly just bought this printer and now i have to wait untill all of the stores open tomorrow and burn more gas to drive out and get this cable and spend more money. Its like selling a flashlight without batteriers and not putting a label on it to pick up batteriers. How are your first time customers supposed to know they need this cabel if it does not say so on the box? Or if they have never owned a printer before? 

Moderator
Posts: 1,131
Registered: ‎07-08-2013

Re: my Printer did not come with all the cables required to connect to my computer

Hi, albel714!

 

We can understand your concern.  Since the majority of customers are replacing a previous printer, odds are that they already have a USB cable lying around from that previous printer and that cable can be reused.  USB cables are also available in different lengths and this lets you choose the length that works for you without us putting in a cable that turns out to be too short for your needs.

 

The printer's contents are listed as icons in a box on your printer's outer packaging.  In that box, you'll also see a message clearly stating that the USB cable is not included.

 

We hope this helps!

New Contributor
Posts: 1
Registered: ‎08-23-2017

Re: my Printer did not come with all the cables required to connect to my computer

Hello, I am staten2000 and I have literally just read through all the information provided and the only thing I have found is under Warnings second bullet which states:

 

Plugging in the power cord and/or cable other than the one supplied.

 

So, I have missed where it clearly states that anything is not included. Please direct me where I can find this information it's driving me crazy.

 

Thank you!

 

New Contributor
Posts: 1
Registered: ‎08-24-2017

Re: my Printer did not come with all the cables required to connect to my computer

This is extremely frustrating. I have bought many, many usb compatible electronic devices and never once have I encountered one that did not come with the necessary cable. I will not be purchasing another Canon product. Not including the cable is obviously a way to cut costs, but I gladly would have paid a dollar or two more for the cable to be included. Ridiculous. 

New Contributor
Posts: 1
Registered: ‎08-27-2017

Re: my Printer did not come with all the cables required to connect to my computer

Does this printer use USB type B 2.0 or 3.0 (if I understand these are different connectors)?

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement