mx472 displays job in que and won't print. I have cleared the que.

[willie70]

The printer has been acting funky.  1. it doesn't display the check mark as the primary printer..2. I am trying to print but I get a message there is a job in the que and I have cleared it many of times and even went through trouble shooting.  I print also from my android Note 3 but even there the message says there is an error.  Do I need to update the software?  I have restarted the printer and computer several times and nothing.  I also get a message about share group.

[Ramona]

Hi willie70,

You can reinstall the printer using the latest drivers from the Canon USA website to try and resolve the issue.  When reinstalling the drivers, please ensure that any antivirus for firewall software that is on your computer is temporarily disabled, as these programs can sometimes block the printer from being detected during installation. Once the printer is detected successfully, the protection software can be re-enabled.

Please click here to go to the Drivers and Software page for the PIXMA MX472.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED DOWNLOADS" section and click the FULL DRIVER AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the file, please double-click on it and follow the prompts to reinstall the drivers on your computer.   Should you continue to experience difficulty printing, please call or email us using one of the methods on the Contact Us page for further assistance.