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iP8720 will not print PDF files

clarowl
Apprentice

My iP8720 will not print PDF files. It doesn't matter whether the file was created in Acrobat 8 Pro, Word, WordPerfect. It doesn't matter if the PDF contains images or just text. It does print files from Word and WordPerfect, as well as Photoshop, etc. PDFs seem to be the only problem. I am using Windows 7 Ultimate. Any help woud be appreciated.

1 ACCEPTED SOLUTION

Make sure the correct driver for this printer is installed. Sometime, during installation, either from disk or online, the wrong printer driver was loaded, and that was why it would not print PDFs.

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3 REPLIES 3

Ramona
Authority

Hi clarowl,

 

Do you receive an error when trying to print the PDF files, or does the printer give no error and just not even attempt to print?

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Make sure the correct driver for this printer is installed. Sometime, during installation, either from disk or online, the wrong printer driver was loaded, and that was why it would not print PDFs.

There was no error. The printer light would flash once, then it did nothing more. Make sure the correct printer driver is installed.

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