Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎08-28-2016

Won't print

Brand new pixma 6820.  Everything is on, plugged in correctly.  Will not print jobs in the Q.  Does anyone have any suggestions.  

Thank you.

Moderator
Posts: 909
Registered: ‎07-08-2013

Re: Won't print

Hi, tuctam!

So that the Community can help you better, we will need to know exactly which Canon printer you're using.  We've made two different models with the number 6820 in its name, so please let us know whether yours is the PIXMA iX6820 or the PIXMA MG6820. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎08-28-2016

Re: Won't print

Thank you for your response.  Its a Pixma IX6820.  I ran a test page alright.  The computer shows the printer and its says it online.  

I just don't know what else to try.

 

Product Expert
Posts: 1,804
Registered: ‎10-17-2012

Re: Won't print

Hi tuctam,

 

So we can better assist you, please reply with what operating system is on your computer (version of Windows or Mac OS X), as well as if the printer is connected wirelessly or via USB cable.


For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help.  There is no charge for this call.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎03-12-2017

Re: Won't print

I'm having the same issues. Running Windows. The computer and printer are interfacing. My problem is when I go to print something the print queue says the printer is out of paper. I've taken all the paper out, I've tried new paper. I can copy something with no problem, so that is not the issue.

 

Please help. My wife is very frustrated.

Product Expert
Posts: 1,281
Registered: ‎07-28-2014

Re: Won't print

Hi Bill52674,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement