08-28-2016 04:09 PM
So that the Community can help you better, we will need to know exactly which Canon printer you're using. We've made two different models with the number 6820 in its name, so please let us know whether yours is the PIXMA iX6820 or the PIXMA MG6820. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
08-30-2016 08:21 AM
So we can better assist you, please reply with what operating system is on your computer (version of Windows or Mac OS X), as well as if the printer is connected wirelessly or via USB cable.
For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.
03-12-2017 12:25 AM
I'm having the same issues. Running Windows. The computer and printer are interfacing. My problem is when I go to print something the print queue says the printer is out of paper. I've taken all the paper out, I've tried new paper. I can copy something with no problem, so that is not the issue.
Please help. My wife is very frustrated.
03-13-2017 06:49 AM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below: