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New Contributor
Posts: 2
Registered: ‎09-01-2015
Accepted Solution

Selphy CP910 ink cartridge is jammed and cannot be removed

I have a Canon Selphy CP910.

The ink cartridge is jammed in the printer and cannot eject.

How do I remove the ink cartridge.

This is the second unit I have owned that this happened.  I replaced the unit with a new one, and it hapened again.

The removable cartridge will not eject.

Any ideas?

Product Expert
Posts: 2,336
Registered: ‎10-16-2012

Re: Selphy CP910 ink cartridge is jammed and cannot be removed

Hello.

 

Please try the following to see if we can resolve your issue:

 

1. Turn the printer off.

2. Open the side of the printer to access the ink cartridge.

3. Push the cartridge into the printer to ensure that it is secure.

4. Turn the printer on and back off again.

 

Once this has been done, try to remove the ink cartridge from the unit.

 

If the issue persists, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎09-01-2015

Re: Selphy CP910 ink cartridge is jammed and cannot be removed

After disassembling the unit, I realized the motor to the roller was still engaged and did not have a mechanical realease point.  The unit was reassembled and the ON-and-OFF-and-ON process released the roller, and the cassette popped out.  This is a problem I over thought.  Yes, the simple solution is usually the best solution (humility gained); my wife can't stop laughing!  Thanks for your help... seadog67

Frequent Contributor
Posts: 32
Registered: ‎08-28-2015

Re: Selphy CP910 ink cartridge is jammed and cannot be removed

Check this link on page 8. "Preparing the Ink Cassette"
 
 
Open the covers and try to stretch the ink sheet by turning the sprocket as shown in page 8 in the manual. 
Happiness for your Printer
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New Contributor
Posts: 1
Registered: ‎04-11-2017

Re: Selphy CP910 ink cartridge is jammed and cannot be removed

I tried to off and on the printer again, but it still stuck. Should i open up the printer and see if i can remove the ink?
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