02-27-2017 04:37 PM
My Canon SElphy CP910 keeps saying that there is a paper jam but the paper never actually enters the printer. I have followed the instructuions multiple times by turning it off and on, disconnecting the paper tray, refilling the paper tray with fresh paper, and even taking out the ink cassette and putting it back in but it will not print or get past the paper jam that isn't actually there. Someone help, please. Thank you in advanced.
02-28-2017 05:24 AM
Since the paper will not feed in the printer, and the printer continues to think that there is a jam in the unit when there is not one, the printer may require servicing. We ask that you please contact a Canon technical support representative at one of the methods provided here for further assistance. A representative will be happy to assist you free of charge.
12-10-2017 06:19 PM
Selphy CP910: The screen indicates paper jam but the paper isn't feeding. Would appreciate knowing if others have encountered this problem and, if so, whether the problem has been resolved. Thanks.