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New Contributor
Posts: 1
Registered: ‎02-27-2017

Selphy CP 910 keeps jamming but it isn't jammed.

My Canon SElphy CP910 keeps saying that there is a paper jam but the paper never actually enters the printer. I have followed the instructuions multiple times by turning it off and on, disconnecting the paper tray, refilling the paper tray with fresh paper, and even taking out the ink cassette and putting it back in but it will not print or get past the paper jam that isn't actually there. Someone help, please. Thank you in advanced. 

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Product Expert
Posts: 1,804
Registered: ‎10-17-2012

Re: Selphy CP 910 keeps jamming but it isn't jammed.

Hi alyssacharity,

 

Since the paper will not feed in the printer, and the printer continues to think that there is a jam in the unit when there is not one, the printer may require servicing.  We ask that you please contact a Canon technical support representative at one of the methods provided here for further assistance.  A representative will be happy to assist you free of charge.

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