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New Contributor
Posts: 1
Registered: ‎08-25-2017

Printer

I have PIXMA 2522 printer and I use a USB cord to print from my MacBook. It is now saying that the printer is offline and not connected but it is connected and I checked the cords multiple times. I do not have another cord to check it is the cord that is the problem. What should I do?

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Product Expert
Posts: 202
Registered: ‎02-28-2017

Re: Printer

Hi Chelsea                     

 

To resolve this, please follow these steps:

1.  Open System Preferences.

2.  Open Print and Fax under Hardware.

3.  Highlight any PIXMA 2522 and click the <-> to remove it.  Repeat until all PIXMA PIXMA 2522 are removed.

4.  Click the <+> to add a printer.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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