05-29-2014 09:19 AM
Hi there!
As far as I can see, this issue is common. I have cleaned and reinstalled and tried it on 2 computers, the printer refuses to print black. The test page looks good, printing black etc, but printing from the computer, black is missing.
I believe this is a firmware issue, can I flash it somehow, or what can I do?
Does not feel good to spend more money on this as I have spent pretty much already trying to fix the problem.
05-30-2014 11:43 AM
What can I do to flash the firmware? I believe that's the issue in my situation here!
Is there any software for that?
05-30-2014 12:51 PM
Hi cee_johansson!
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We appreciate your participation, however we need to let you know that your product is a model that is not supported by our team here at Canon USA.
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