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New Contributor
pixmacantprint
Posts: 3
Registered: ‎08-20-2013

Pixma iX6520

 PIXMA iX6520  just out of the box.  Followed instructions but get a flashing orange light and message of paper jam.  This printer has never had the first piece of paper run through.. Is there some packing tape or something to remove?  The print holder never moved to the middle on it's own.

Am I doing something wrong or is this printer bum out of the box?

Thanks

Oly

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New Contributor
pixmacantprint
Posts: 3
Registered: ‎08-20-2013

Re: Pixma iX6520

So, am I to think that this has never happened to any other people.

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Product Expert
Julius
Posts: 252
Registered: ‎12-07-2012

Re: Pixma iX6520

Hi pixmacantprint,

 

 There are a few areas there could be some orange protective packaging tape that is causing this error.  Please check the link below for step-by-step directions:

 

http://bit.ly/1cm70wp

 

If the issue persists, please let us know how many times the orange light flashes before it pauses.  Thanks!

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New Contributor
pixmacantprint
Posts: 3
Registered: ‎08-20-2013

Re: Pixma iX6520

Thanks for the reply.  Too late though.  I just bought another on just like it.  This one I got the two year warranty though.

The print head holder never moved to the middle and the lights on the ink cartridges never came on.  I put the ink in the newer printer and it works fine.  I will keep the non working printer around a while but don't have time to waste trouble shooting it at the moment.

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