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New Contributor
Posts: 1
Registered: ‎12-18-2017

Pixma IP2700 Not printing

Hi, i have a problem wtih my printer

 

When i'm going to print it says that there is paper jammed but there is not paper in it.

So i opened it and check all, there wasn't a pice of paper or something that is preventing the paper from passing

 

So I saw gears that were on one side and between those gears there was like a transparent disk and i think that is a sensor ,and it is damaged it is like folded, and it has a label that says "qc2-6384" and i want to what does it do and if a can desconect it. I searched for it and it is a 'Timing slit disk' but i don't know what it is for.

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Product Expert
Posts: 1,985
Registered: ‎10-17-2012

Re: Pixma IP2700 Not printing

Hi robertob45,

 

Since a part is damaged and stuck in the printer, the printer will require servicing.  We ask that you please contact a Canon technical support representative here to obtain your servicing options.  A representative will be happy to assist you free of charge.

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