12-31-2014 02:58 PM
To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use, as well as how you have the printer connected (USB or wireless).
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
09-20-2017 12:15 PM
Just par for the course with these things, I've given up with mine. Now connected via a 4 Metre USB and that saves SOOO much hastle. Marginally faster data transfer too!