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Occasional Contributor
williampeck1958
Posts: 7
Registered: ‎12-08-2013

MX922 keeps going offline

[ Edited ]

I set up the MX922 a couple of weeks ago, it's a nice printer, but it keeps going offline !!!! Why is that ? Yesterday I checked the properties and there was a checkmark beside "Use Printer Offline". How in the world it got like that is beyond me, so I unchecked it, and started printing, everything good. Now today it's offline and I can't get it to come online at all . . .  WTF ???? The property "Use Printer Offline" is UNchecked, so that's not the issue . . . It's connected via wireless. This post says you have to keep turning ther printer off and back on to wake it up . . . is that true ???? if so, that's going to make me mad(der than I already am).

 

So I turned it off, back on, and the printer is now "Ready" ! yea for small miracles, but then I went to print and it won't print !!! it says in the little Canon box "Another printer is using the printer . . . The following status is the usage status of that computer." . . . but there's NO "status of the other computer" . :mansad:
 

So I fiddled with the print queue and it looked like the printer was going to print, then it stopped and did nothing. so I canceled the job from the print queue, tried to print again, first it says "Port is in use", then it went again to ""Another printer is using the printer".

 

So I shut down Computer B (Windows 7-64 bit), and tried to connect to the printer via wireless . . . it couldn't find the printer when I tried to "Add Printer". So I went through the steps to connect to the wireless router, connected !!!! It still couldn't find the printer :-(

 

So I plugged in the computer to a USB port, it found it right away, but won't print !!! Now it says "The printer is performing another operation" !!! WTF x 2 !!! What operation might this be ????

 

So I turned the printer off, back on, and the previous document that wouldn't print due to "The printer is performing another operation" printed ! Woo-hoo, I thought . . . so I tried to print again, and back to square 1: "The Printer is offline" . . . BUT the Control panel settings says that the Printer is Ready !!! ahhhhhhhhh

 

Now it's printing normally, but it's connected via USB.

 

Not exactly smooth sailing for a fancy printer . . . . sheesh . . .

 

==========================================================

Update: I conncted the printer to PC A, which is my main computer, via USB cord. Now everything is working fine.  I set up PC B to the network, and it recognized the printer and I added the printer, but it's shared from PC A.

 

My conclusion is the wireless doesn't work as expected - too much goofing around and nothing controling the printer. Everything is good now, except for the wireless being a POS.

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New Contributor
Rivers2Run
Posts: 1
Registered: ‎12-09-2013

Re: MX922 keeps going offline

[ Edited ]
I have tried to keep this printer on line but it doesn't stay on for more than a day. Garbage printer!!! I have a windows 7 64 machine with linksys router. I am trying to print from Google cloud via android. I works for a few hours then off line. This is the worst printer I have ever owned!
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Occasional Contributor
williampeck1958
Posts: 7
Registered: ‎12-08-2013

Re: MX922 keeps going offline

Rivers2Run - sorry to hear that. I saw several other posts that said essentially the same thing.

 

Since I attached it directly to Printer-A, all is good. It stays on all the time. My wife printed without issue and I come home tonight and print print print, no issues. It must be the wireless is goofy.

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New Contributor
cchat
Posts: 1
Registered: ‎01-15-2014

Re: MX922 keeps going offline

I've spent several hours today trying to fix the same problem.  Finally fixed it by uninstalling the printer and reinstalling it using the disk.

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New Contributor
vknajtner
Posts: 1
Registered: ‎01-18-2014

Re: MX922 keeps going offline

I have several devices using this printer - a PC, macbook, android tablet (google print) and an ipad(air print).  The printer keeps going offline, which leads me to believe there may be a firmware or setup problem wityh the printer.  Will contact canon support shortly.

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New Contributor
rabarrett
Posts: 2
Registered: ‎02-03-2014

Re: MX922 keeps going offline

Please post a response here after you hear from Canon.
(same problem for me)
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New Contributor
rabarrett
Posts: 2
Registered: ‎02-03-2014

Re: MX922 keeps going offline

I believe I found a solution--at least, it has worked after leaving the printer alone overnight, which used to cause it to go offline.

 

I'm working on a Linux system, but I think the solution is not system dependent, so I'll post my solution in the hope that it helps some others.

 

I called Canon tech support, they basically said that they couldn't help me because I have Linux.  That was annoying, especially since the issue didn't seem system dependent (I've found posts about the same issue from people with various versions of Windows and Mac OS).  

 

Fortunately, the person I spoke with at their Chesapeak call center check around with some people he knows who use Linux before giving up.  Here was the solution:

 

(1)

Go to Menu>>Setup>>Device Settings>>Lan Settings>>Other Settings>>TCP/IP Settings>>IPv6

Chose No

 

(2)

Go to Menu>>Setup>>Device Settings>>Lan Settings>>Other Settings>>Wireless LAN DRX Setting

Choose Disable

 

I left everything else about my setup the same and this appeared to solve it. 

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Occasional Contributor
williamauer
Posts: 6
Registered: ‎10-23-2013

Re: MX922 keeps going offline

The solution above did not work for me. I still have the problem.

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New Contributor
bigbadwolf
Posts: 1
Registered: ‎07-19-2014

Re: MX922 keeps going offline

Rabarrett, thanks for sharing this. My printer couldn't obtain an IP address while wired or wireless. Even when I manually set the IP, the printer wouldn't stay online. As soon as I changed these two things, it was able to get online right away. Thanks!!
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