MP210 won't scan

[craignash]

I have been successfully using my MP210 for several years. Recently the scanner stopped working. I cannot get it to scan from either the computer or the top panel button. The error message is "ScanGear - Cannot communicate with scanner. Cable may be disconnected or scanner turned off. Check status. Scanner driver will be closed." However, I have run the printer diagnostics and the printer is communicating. I have reloaded all the software from the Canon site. How do I get the scanner to work?

[Michael]

Hello craignash.

Please check to make sure that the MP210 is connected directly to your computer via USB.  Avoid the use of any USB hubs or extension devices for a more consistent connection.

If the error still persists, additional troubleshooting will have to be done.  Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[craignash]

I am using teh same USB port on the computer that I have been using for the past few years.