MG4120 printer issue

[ernestiu]

Hi everyone

I had a MG4120 printer for over a year now and it was working perfectly fine, except recently, it had an issue printing document in grayscale in which it fails to print texts and images in grey. In other words, texts and images in absolute black are printed perfectly fine and very solid in colour whereas texts and images in grey, regardless of the colour intensities, are very faint and barely legible.

This is the image i intended to print

This was what ended up looking like

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

We appreciate your participation, though we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA.

The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks!