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New Contributor
Posts: 2
Registered: ‎08-12-2014

Is there a resolution for error/support code 6001?

 
Moderator
Posts: 1,032
Registered: ‎07-08-2013

Re: Is there a resolution for error/support code 6001?

Hi, dsj99!

So that the Community can help you better, we will need to know exactly which printer model you're getting this error message on. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎08-12-2014

Re: Is there a resolution for error/support code 6001?

The model in question is a pixma mg7120
Product Expert
Posts: 1,393
Registered: ‎07-28-2014

Re: Is there a resolution for error/support code 6001?

Hi dsj99,

 

The 6001 error is a generic internal error code.  Unfortunately, it could mean one of many things.  To resolve the 6001 error, please follow the following steps:

 1.  Turn off the printer and disconnect the power cord and USB cable.

 2.  Remove paper from the automatic sheet feeder (in the back).

 3.  Gently pull jammed paper out, if any.

     3-1.  If paper is visible from the ASF, use both hands to pull the paper out slowly.

     3-2.  If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

 4.  If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

 5.  Check ASF with a bright light to check for obstructions.  Remove any if found.

 6.  Open the rear cover to check if the paper is jammed.

 7.  Pull out the cassette and check if the paper is jammed inside the cassette area.

 8.  Load paper back into the ASF or cassette.

 9.  Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

 

If you continue to experience the 6001error, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

 

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New Contributor
Posts: 1
Registered: ‎02-18-2017

Re: Is there a resolution for error/support code 6000?

I have an x920, purchased no more than 4 months ago.  Hasn't worked for a couple of months.  Please help! What's wrong?  Worked, then stopped.

New Contributor
Posts: 4
Registered: ‎04-14-2017

Re: Is there a resolution for error/support code 6001?

I have a Brand new out-of-the-box MX922 that gives me Error 6000 when I turned it on for the first time, No cartideges and no paper in the printer, I followed its directions to turn off and on again, but then got an error 6001, , turned off and on again as instructed, and got an error 6000 , etc. etc... so now what do I do?  Send it back to AMAZON and order an HP?

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