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New Contributor
Posts: 1
Registered: ‎11-13-2014

I have a MG 5520 and when I try to scan it tells me "Set the PC to start scanning" please help

 
Moderator
Posts: 419
Registered: ‎06-05-2013

Re: I have a MG 5520 and when I try to scan it tells me "Set the PC to start scanning" pl

Hi Markma100!

So that the Community can help you better, we will need to know what Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x) 


Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

New Contributor
Posts: 1
Registered: ‎02-10-2017

Re: I have a MG 5520 and when I try to scan it tells me "Set the PC to start scanning" pl

I'm having a similar problem with scanning on an MG5520. The MG5520 is set up wirelessly and their are two laptops on our network.  There were two names in the dialogue box, now only one. I'm trying to scan to my pc, but my name/identity has disappeared.

All other functions work, printing, copying.

Both laptops are on windows 10 and we use firefox's browser.

The manual for this device does not address this isssue.

Any assistance would be appreciated.

 

Product Expert
Posts: 1,477
Registered: ‎07-28-2014

Re: I have a MG 5520 and when I try to scan it tells me "Set the PC to start scanning" pl

Hi UncleW,

 

Please follow the steps outlined in the following Knowledgebase Article available from Canon's web site:

 

https://support.usa.canon.com/kb/index?page=content&id=ART116005

 

If the issue persists, please contact our support group using the following link:

http://Canon.us/ContactLI

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