03-29-2013 11:00 AM
03-31-2013 10:27 PM
So that we may better asist with this issue, please let us know what version of Windows or Macintosh you are using. Also, please let us know what program you are using to print the envelope and whether the smudge appears on the printed side or the back of the envelope
04-01-2013 10:10 AM
04-01-2013 05:09 PM
Please try the following adjustment to see if we can resolve your issue:
1. From the print dialog screen, expand the third dropdown menu. This can be labeled as 'Layout', 'Copies and Pages' or the name of the program you are printing from.
2. Select 'Quality and Media'.
Once there, change the media type option from Plain Paper to Envelope. This should allow the unit to compensate for the thickness of the paper before printing.
If you continue to have difficulties, please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
02-28-2015 08:49 PM
I have a Canon MG5320 and have always had the same problem. The suggestion of changing the media to "envelope" fixed it, but the printing was not as dark. What fixed it without changing the look of the printing was to turn on "prevent paper abrasion." I went to the actual printer, and from the Home screen, selected "Setup," then "Device Settings," then "Print Settings." Hope that helps!
03-10-2017 12:29 PM
I chaneged the media quality to envelope. Have done the maintenance on the printer and I am still getting black smudges???
I am using a MAC Os Sierra. I am using Microsoft Word. My printer is a Canon MX 920.