cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon Selphy CP800 - Ink Cassette Message

greggor36
Apprentice

Hello -

I just installed a brand new ink cassette into my Canon Selphy CP800 but it won't work.  The screen displays the following message...ink cassette is empty insert new ink cassette.  Any help would be greatly appreciated!

Thank you!

5 REPLIES 5

bethanyrose
Apprentice

Did you ever resolve this issue? Having the same problem.

TinuCH1976
Apprentice

I have the same Problem with my CP810. Installing a new original cassette helps nothing.

 

I read somewhere, that inside could be a gear that could be broken. but how to open the printer?

Hello - Sorry but I never got it solved.  Ended up just purchasing a new one.

lcarl94
Apprentice

I can not get the ink cassette to eject.  It seems like something is jammed.  

Hi Icarl94,

 

Please try the following to see if we can resolve your issue:

 

1. Turn the printer off.

2. Open the side of the printer to access the ink cartridge.

3. Push the cartridge into the printer to ensure that it is secure.

4. Turn the printer on and back off again.

 

Once this has been done, try to remove the ink cartridge from the unit.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Announcements