Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎03-19-2014

Canon PIXMA MX432 w/ Windows 8

Hello

 

I'm hoping someone here can help.  I bought a newer laptop a few months ago which has Windows 8 on it.  Ever since then, my scanner option hasnt worked.  I can copy and print just fine.  I dont use the fax option but do want to be able to use my scanning option

 

when I push the button for the scanner it says "please wait a while" and then nothing.  Or it may say Scanner (local USB).  I've unplugged it completely, both the power cord and the USB cord and replugged them in. and it still doesnt work

 

it doesnt look like I have any CD for it either if I had to reinstall software. 

 

What can be done so the scanner works?

 

 

thanks, Suzanne

New Contributor
Posts: 2
Registered: ‎03-19-2014

Re: Canon PIXMA MX432 w/ Windows 8

Sometimes the Windows scanner doesn't work for my 8.1. In that case I just use the scanner from Canon's software.
Product Expert
Posts: 256
Registered: ‎12-07-2012

Re: Canon PIXMA MX432 w/ Windows 8

Hello,

 

Please download the My Image Garden software from the following link:

 

 http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx432#Dr...

 

If there is any difficulty in the procedure, please reach us at  http://bit.ly/Phone_Support and we can go through this with you step-by-step.

 

Hope this helps!

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Highlighted
New Contributor
Posts: 3
Registered: ‎09-03-2017

Re: Canon PIXMA MX432 w/ Windows 8

Why in gods name would i buy a piece of hardware from a hardware company that has a hardware button with the words "scan" on it and then use some janky software some monkeys over at Canon whipped together in 20 minutes.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement