04-23-2013 11:52 AM
I have just purchased a MG 2100 and installed it on a HP Pavillon HTE Desktop. The scanner works great!, the copier works great! BUT when I try to print a color picture from AOL emails it won't print the picture unless it is in Black and White. This printer is wired to a USB site on the front of the computer.
Therefore, I have had to hook up my wireless HP Photosmart to print the color emails for me. In addition I have a HP Laserjet P1006 for B/W only. I would like to get the Canon to print the color emails and remove the HP Photosmart printer so I can use it in another part of the building. Any suggestions on fixing the color printing on the Canon.
04-25-2013 10:18 PM - edited 04-25-2013 10:19 PM
It sounds as though your PIXMA MG2100 is not printing in color but is printing from the black ink. What we can do is perform a Nozzle Check to confirm this. Here are the steps to do so:
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.
If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low.
You need to prepare: a sheet of A4 or Letter-sized plain paper
This is how your Nozzle Check should look:
If this does not match, we should perform some deep cleanings. I have provided steps below to do so:
Please perform up to four deep cleanings and check the Nozzle Check to see if it improves. If it does not, unfortunately, the printer would require service. Please contact us by visiting http://www.usa.canon.com/cusa/consumer/standard_di
08-01-2013 05:49 PM
I determined that color printing works by printing the nozzle check pattern.
However, I have the same color printing problem as that described in this thread: if I print a pdf containing color it comes out black & white. In other words, I simply cannot print in color mode.
Platform: OS X 10.6.8