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New Contributor
bobbysue
Posts: 2
Registered: ‎04-23-2013

Canon PIXMA MG 2100 Color Printing Problem

I have just purchased a MG 2100 and installed it on a HP Pavillon HTE Desktop.  The scanner works great!, the copier works great!  BUT when I try to print a color picture from AOL emails it won't print the picture unless it is in Black and White. This printer is wired to a USB site on the front of the computer.

 

 Therefore, I have had to hook up my wireless HP Photosmart to print the color emails for me.  In addition I have a HP Laserjet P1006 for B/W only.  I would like to get the Canon to print the color emails and remove the HP Photosmart printer so I can use it in another part of the building.  Any suggestions on fixing the color printing on the Canon.

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Frequent Contributor
Devin
Posts: 90
Registered: ‎01-16-2013

Re: Canon PIXMA MG 2100 Color Printing Problem

[ Edited ]

Hi bobbysue!

 

It sounds as though your PIXMA MG2100 is not printing in color but is printing from the black ink.  What we can do is perform a Nozzle Check to confirm this.  Here are the steps to do so:

Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.

Note:

If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low.


You need to prepare: a sheet of A4 or Letter-sized plain paper

  1. Make sure that the power is turned on.

  2. Load a sheet of A4 or Letter-sized plain paper in the front tray.



  3. Open the output tray extension, open the paper output tray, then extend the paper output support.

  4. Print the nozzle check pattern.
    1. Press the Maintenance button to display A.

    2. Press the Color or Black button.
      The nozzle check pattern will be printed.

This is how your Nozzle Check should look:

If this does not match, we should perform some deep cleanings.  I have provided steps below to do so:

 

  • Make sure that the power is turned on.
    Clean the print head deeply.

  • Clean the print head deeply.
    1. Press the Maintenance button repeatedly until y is displayed.



    2. Press the Color or Black button.
      The machine starts cleaning the print head deeply.
      Do not perform any other operations until the machine completes the deep cleaning of the print head. This takes about 1 to 2 minutes.

  • Check the print head condition.
    When the deep cleaning is complete, the LED (Light Emitting Diode) returns to the copy standby mode.

Please perform up to four deep cleanings and check the Nozzle Check to see if it improves.  If it does not, unfortunately, the printer would require service.  Please contact us by visiting http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer to hear about your service options.

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New Contributor
bobbysue
Posts: 2
Registered: ‎04-23-2013

Re: Canon PIXMA MG 2100 Color Printing Problem

Thanks, Devin, I will give a try.

 

 

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New Contributor
Helaury
Posts: 2
Registered: ‎08-01-2013

Re: Canon PIXMA MG 2100 Color Printing Problem

I determined that color printing works by printing the nozzle check pattern.

 

However, I have the same color printing problem as that described in this thread: if I print a pdf containing color it comes out black & white. In other words, I simply cannot print in color mode.

 

Platform: OS X 10.6.8

Printer: MG2150,

 

Please help.

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New Contributor
Helaury
Posts: 2
Registered: ‎08-01-2013

Re: Canon PIXMA MG 2100 Color Printing Problem

Here's the solution:

 

  • Printer set up > Utility
  • Open Printer Utility > Ink Cartridge settings
  • Set to Both Black & Color.

 

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