11-13-2012 10:30 AM
Please try the following to see if we can resolve your issue:
1. Open the cover of the printer.
2. Remove all ink tanks from the printer.
3. Lift up the gray locking lever on the side of the ink tank holder.
4. Gently remove the print head from the carriage unit.
5. Place the print head back in and lock the lever down.
6. Place all of the ink tanks back in the printer.
7. Close the cover and turn the printer off.
8. Unplug the power from the printer. Leave the power unplugged for about 5-10 minutes.
9. Plug the power back in and turn the printer on.
If the error persists, please contact a technical support representative at 1-800-652-2666 between the hours of 10 AM and 10 PM, EST, Monday - Friday for additional help with this error.
03-10-2013 04:50 PM
I have the same error. I removed my ink cartriges and ink tank holder. I then started to get a message that I had the wrong holder and it needed to be replaced. This is the very first problem with my printer and I have had it for years. I love this printer. Did and re-did the steps above with no resolution.
03-14-2013 02:27 PM
I searched many websites for the solution. Just resetting the printer didn't work for me. I found some solutions here, you might like to try them one by one.
10-28-2013 11:36 PM
Ref my MX860. So... I did NOT wash head or anything. I opened cover, shoved print head manually to left all the way. Rapidly pushed "on" button a bunch of times until unit beeped back at me with funny sounds and went completely dead... Well, before throwing out the second story window, I then rapidly, pushed "on" 5 or 6 times and noticed the print head moved to the right. I shut the deck and waited... and waited... the 'infamous' Canon 'I'm gonna print, no wait, wait, really, I am, in a minute, wait, wait, listen to my sweet sounds, wait, I'm fixin' to, wait". And then it happened! Everything got real quiet and my LCD screen popped up, looking totally normal. So far, it prints, copies and will send a fax. Try it, sure won't hurt, and it seems to have fixed mine :-)
11-26-2013 12:47 PM
@batteryheadbill: Thank you for this solution! It is the only thing that has worked. My MX860 has been in B200 error mode for almost a year now. I can't tell you how many times I've cleaned the print head, turned things on and off, tried all sorts of crazy key combinations, etc. I finally demoted the printer to a toy for my toddler. Saw your post, decided to try it, and voila, it works.
12-11-2013 09:06 PM
@batteryheadbill - thanks, your solution worked for me too. I had tried taking out and cleaning the print head; made no difference. After seeing your post, I simply pushed the inktank holder all the way to the left; it automatically returned to its normal position and after closing the top - no more B200!
12-17-2013 11:17 PM
This worked for me. Thanks for sharing. Specifically, I had to push the ink holder all the way to the left, keep the lid open, unplug and replug. When I pushed to the left and closed the lid and unplugged, the error came back. I also had removed the print head to wipe off excess ink, but it did not resolve.