CP810 rolling paper outwards

[Nhal]

Can anyone tell me what's happening here?
I can see the bottom roller rotating in a way to push paper OUTWARDS as opposed to help them in, and this is the metallic roller I'm talking about

[Patrick]

Hi Nhal,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI