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Black print on MG5220

Frankielawrence
Apprentice

Suddenly stopped getting black print. Cleaned cartridge. Replaced cartridge. Ran diagnostics. Problem appears to be with PGBK cartridge.

1 REPLY 1

Michael
Product Expert
Product Expert

Hello Frankielawrence.

 

If the issue still persists after cleanings have been performed from your computer or the LCD menu of the printer, additional troubleshooting may be needed.  Please contact our support group using the "Contact Us" link below for additional assistance.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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