12-07-2012 09:55 AM
Suddenly stopped getting black print. Cleaned cartridge. Replaced cartridge. Ran diagnostics. Problem appears to be with PGBK cartridge.
12-17-2012 09:05 AM
Hello Frankielawrence.
If the issue still persists after cleanings have been performed from your computer or the LCD menu of the printer, additional troubleshooting may be needed. Please contact our support group using the "Contact Us" link below for additional assistance.
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