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2 lights on but nothing happens

renatasss
Apprentice

Hi, after a month of using my printer I've encountered one problem.

 

When I turn on my printer it just stays like that and nothing happens. It was working before just fine, and now it's just like that.

Please see picture of how it looks like.

 

http://gyazo.com/d29515fe11a708364b835e2bc3fd5be4

 

I can turn it on, but nothing happens (no sounds, no flashing lights like before), these two lit lights just stay up.
When I try to turn it off, nothing happens as well and it just stays on.

 

All-in-one printer/scanner

Product: PIXMA MG3550

 

 

Many thanks

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