12-08-2015 05:00 PM
My scan option isn't working. It says "please wait awhile" and then after a few seconds goes back to original screen.
12-08-2015 05:09 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what printer and operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
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12-10-2015 11:14 AM
Try scanning from the IJ Scan Utility program on your computer. Do any errors occur when you are unable to scan with this program?
If immediate assistance is needed, find more help at Contact Us.
09-03-2017 03:19 PM
What a BS answer, tell him how to make it work by pressing the button you installed on your printer he bought. Not through some janky software he shouldn't have to install.