04-19-2017 08:40 PM
Just wanted to add my name to the list as another user that can't get the scanner drivers to install on Windows 10/64 bits. My computer is a Lenovo that was upgraded from Windows 7 to 10 (the software was installed after the upgrade). Interestingly, my previous computer, a Dell, was also upgraded from Windows 7 to 10 64 bits (again, software installed after the upgrade), but had no problems whatsoever with the software installation.
04-20-2017 02:50 PM
Based on what you described It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
Note: Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.
10-22-2017 01:17 PM
Contacting tech support reps doesn't help, in my experience, because
a) they either deny the issue is with the driver installation package provided by Canon, or
b) don't understand what the problem is.
I suggest this issue needs to be escalated to the driver development team.
12-14-2017 11:15 PM
I may have finally resolve my issue. I had the problem everyone on this thread was having, after trying almost everything on my Win10X64 laptop, I tried the following.
1. Moved the unzipped installation package out of the downloads folder. I moved it to C:\Drivers\Canon
2. Removed the rediculously long folder name that was default from Canon's unzip program
3. Removed fax and xps printers from Windows (not sure if this helped or not)
4. Ran the install and it worked!
03-07-2018 06:05 PM
Boy, that looked promising, but didn't fix the issue for me. I have a Win 7 32 bit PC and using the latest driver on their website. I can't get the scanner to work via USB or network. The printer portion will install and does work but I need to scan some documents. Tired of using my phone when I have a scanner.
Here is the error I get.
Any other ideas?