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New Contributor
Posts: 4
Registered: ‎03-18-2017

mf232 refuses to print

I have a new cannon mf232 that will not print or scan can you help me please

Product Expert
Posts: 12
Registered: ‎03-01-2017

Re: mf232 refuses to print

Good afternoon winrich,

 

Before we can help you with your MF232w, we will need some more information about your situation.  Could you answer a few questions?

 

Are you able to make copy after placing a document in the printer and pressing Copy and Start?  If you are able to make a copy, your MF232w is able to print and scan.  Are you using the printer with your computer?  If so, which version of Windows or Mac are you using, and how are you connecting the printer to your computer, with a USB cable or via your network?

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

New Contributor
Posts: 4
Registered: ‎03-18-2017

Re: mf232 refuses to print

When I press copy and start nothing happens

New Contributor
Posts: 4
Registered: ‎03-18-2017

Re: mf232 refuses to print

I am using windows 7

Product Expert
Posts: 12
Registered: ‎03-01-2017

Re: mf232 refuses to print

winrich,

 

Based on your answers, there's more going on.  I suggest you contact our technical support.  Click http://Canon.us/EmailCF to contact email techincal support or call our Desktop Printing and Imaging Solutions Group at 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays). 

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New Contributor
Posts: 4
Registered: ‎03-18-2017

Re: mf232 refuses to print

Thank you I will do that

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