mf tool box 4.9 freezes on install win 7 64bit

[nwagtmustang]

I installed the software using the provided disc about a month ago.  Running mf4770 laser printer.  I moved and can not find the disc.  The reason why I tried reinstalling the software was I got an error message in another language.  I uninstalled using the drivers from the canon website.  I unplugged the printer.  Reinstalled drivers after uninstall then tried to reinstal tool box. 4.9.  I get a box saing processing installation and it freezes.  The whole progress bar is empty.  I would try the disc but I cant find it.  This is really frustration.  The printer works fine.  The scan did work until somewhow the error message for scan was changed.  I have searched online and I only see problems with win 8 and toolbox 4.9. Any help with reinstalling this software?

[nwagtmustang]

I fixed it myself in case anyone else is having this problem.  I started Windows 7 in safe mode.  Was able to install mf toolbox.  Restarted the computer and software was installed.  next problem was getting it to scan.  I had to hit the scan button on the printer and go to remote scanner then open up toolbox and was able to scan.  I am connected by usb cable.  Why cant I scan from the computer without going to the printer first? 

[Patrice]

Hi nwagtmustang!

We're glad to hear that you were able to resolve the scanning issue. 

Please note that the imageCLASS machines are designed so that you will need to select a scanning option at the machine.  There is no way to set a default scan option on this machine.  You will need to select [Remote Scanner] or [Computer].  This is to ensure that your device handles the scan project properly.

Although an extra step to perform, a benefit of selecting the desired mode for a respective scan can ensure that a scanner miscommunication does not occur if it were programmed to a different mode.

Should you need further assistance with your imageCLASS MF4770n, please contact us at 1-800-OK-CANON (1-800-652-2666).