iB4120 Maxify missing lines

[mhenderson]

Hello, we have a personal iB4120 Maxify printer that when we are printing, it is missing lines horizontally across the page in certain areas. It has ink in there because where it is printing, it is dark and clear. We have tried cleaning the nozzles, cleaning the printer heads as well as doing a deep clean. We have also tried to do all the maintenance options under the printer properties and nothing. I was going to try and change the ink but it won't slide over for me to be able to change the ink? I'm not sure what else we can do to fix this?

[Michael]

Hello.

You would not be able to replace an ink tank until it has reached an "empty" status.

In this case, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.