09-06-2017 08:52 PM
I have heard and read that once removed from a printer, the iB4020 series in particular, partially empty tanks may not be installed again. I recently replaced my 4020 with another one, but two of the OEM XL tanks were recently installed. I would hope that I can get them to work instead of just wasting them. Does the no-reuse function still exisit, and if does, it there any sort of workaround?
09-07-2017 03:36 PM
We can't guarantee detection of third party, reused or refilled ink tanks. Please install new, genuine Canon brand ink tanks to ensure proper functionality.
If you continue to have issues with the ink, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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