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feeding tray won't take papers all the way/gets jammed on image class mf6160dw

lcochling
Apprentice

Our office printer won't take papers in the feeding tray for scanning/faxing. It gets halfway through one sheet and jams/stops. any suggestions on how to fix? nothing seems to be in the way. 

1 REPLY 1

Stephen
Moderator
Moderator

Hi lcochling!

 

Thanks for reaching out! We recommend reaching out to our US-based support team for one-on-one troubleshooting. They're at  1-800-OK-CANON (1-800-652-2666) Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

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