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Occasional Contributor
Posts: 8
Registered: ‎04-29-2016

Why does my Canon MB2320 printer always show "offline"

My Canon MB2320 continually shows "offline" and when I use the troubleshooter, it says the printer is turned off.  The lights are on, it's plugged in, it's not turned off.  WTF?  I have had more problems with this printer.  It's worthless.  I can't reinstall it; I've removed and reinstalled it several times; now it won't even recognize it.  It's wireless; finally got it to recognize my router, but now it won't even do that.  However, it won't let me change the settings.This printer is a POS.  

Moderator
Posts: 532
Registered: ‎11-20-2012

Re: Why does my Canon MB2320 printer always show "offline"

Hi piscatory! 

Thanks for posting in the Canon Forums! 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. 

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We hope this helps! 

Product Expert
Posts: 1,570
Registered: ‎07-28-2014

Re: Why does my Canon MB2320 printer always show "offline"

Hi piscatory,

 

To connect your MAXIFY MB2320 to your wireless network, please follow these steps:

 

 1.  Press the HOME button on your MAXIFY MB2320.

 

 2.  Swipe the screen and then tap Setup.

 

 3.  Select Device Settings.

 

 4.  Tap LAN settings.

 

 5.  Press STOP for other connection methods.

 

 6.  Tap Standard setup. Your MAXIFY MB2320 will search for your wireless network.

 

 7.  Select your wireless network from the list.

 

 8.  Tap the screen to enter your wireless network password.

 

 9.  Tap OK once set.

 

If you continue to have difficulties using your MAXIFY MB2320 wirelessly, we can help.  Please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 8
Registered: ‎04-29-2016

Re: Why does my Canon MB2320 printer always show "offline"

Patrick: I do all of those, yet it only works a quarter of the time.  I end up removing and re-installing the printer several times before it will work.  When I try and re-install it, it takes several searches for it to even find the printer.  I've spent hours trying to get this printer to work.  When I finally do, there's no guarantee it will work the next time.  I'll try to print and it will say "Printer offline".

Occasional Contributor
Posts: 8
Registered: ‎04-29-2016

Re: Why does my Canon MB2320 printer always show "offline"

So Patrick: You haven't replied. WTF is wrong with this printer?  It will occasionally print, then the next time I try it will say the printer is offline.  I remove the printer and reinstall it (sometimes several times) and finally it will print again.  Then the next time I try to print it says "printer offline".  This printer is the biggest POS I've ever owned.  I will never buy anything from Canon again. At one time Canon had quality products but now their quality and service are in the toilet.

Occasional Contributor
Posts: 8
Registered: ‎04-29-2016

Re: Why does my Canon MB2320 printer always show "offline"

Patrick: The only solution I see is to throw this POS Canon in the trash and go buy an HP.  You've not responded; I do all you say to do and it STILL doesn't work.  I can finally get it to print for a bit, but once I turn off the computer I have to remove and reinstall the printer, drivers, and then it MIGHT work.  Now it says printer is online, but I get an error message that "printer not responding.  Really?  This is the WORST printer I've ever used.  Also, the WORST customer servicve.  Your link in my e-mail doesn't even work.

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