Scan and Email

[sburg185]

All,

I'm trying to scan and the email a document on my Canon MF624CW printer.  The email is valid, but  I get an 'Error' printed.  No error message, number or anything else.  What am I doing wrong?  Many thanks!

[James_C]

Hi sburg185,

The scan to email feature is designed to scan to an email server and not a personal email address.  With this said, the easiest way to do this is to scan from the MF Scan Utility and then select Save to PC instead of Attach to E-mail.  Save the Scan to a location that you can find and bring up the scanned image for example from your C:/My Documents/My Pictures folder if that is where you choose to save it.  From this point open up your email program and try attaching the photo/email etc by browsing to the location of where the scan was saved using your email attachment procedure from your email program.. Please click HERE for detail scanning instructions.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[MShancoLLC]

So your telling me I can't email scanned documents to myself or my coworkers in another state through the email function?

Ever other printer I have used allows you to input the email and then scan and send.

What grade of Canon business copier can send by email?

Thank you

[Sonya1]

Hello MShancoLLC,

The Color imageCLASS MF624Cw is capable of scanning directly to an email address using the operation panel.  However, when setting up the scan to email feature, one thing to keep in mind is we will not know specific information you will need to enter such as port numbers, SMTP server address, authentication method and so on.  You will need to obtain this information from your Network Administrator or Internet Provider as they will have this information available.  Click HERE to view the steps to configure the basic email settings for the MF624Cw.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

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