08-27-2017 07:33 PM
I have a Canon MF620C all-in-one and I removed the paper tray to add more paper and now the paper tray won't go in all the way. It stops with about 2.25" of tray still extended.
I've tried everything to get the tray back in. Anyone else have the same issue and get it resolved?
08-28-2017 07:26 AM
It sounds like you may have extended the paper tray so that it will accommodate legal sized paper. See example under step 2 at this LINK. What size paper are you using in your Color imageCLASS MF620C series printer? Are you certain the paper tray isn't extended for legal sized paper?
If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.
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01-12-2018 06:49 PM
My upper tray will only go in about an inch and is blocked. I loaded 5x7 photo paper but beilieve the printer thinks that the cassette is in place, and not outside the printer.... MG7520