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New Contributor
Posts: 3
Registered: ‎12-31-2017

Not printing word documents or text on an excel document

Hi All

 

When i try to print a word document nothing prints off, the paper feeds through but no text.

 

Also when i print off a excel spreadsheet, the columss and rows print off but not the text inside the columns.

 

I can print other things but not on these two applications.

 

I have no idea why.

 

Please help

Moderator
Posts: 227
Registered: ‎11-17-2014

Re: Not printing word documents or text on an excel document

Hello Chadman20017!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer you have, operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

New Contributor
Posts: 3
Registered: ‎12-31-2017

Re: Not printing word documents or text on an excel document

Hi

 

Thank you for your reply.

 

The operating system iam using is Windows 10 and it is connected via a USB.

 

Hope you can help.

 

Thanks

 

 

Moderator
Posts: 1,313
Registered: ‎07-08-2013

Re: Not printing word documents or text on an excel document

Thanks for the information, chadman2007.  We still need to know which model of Canon printer you're using.  Please let us know so that we can have the clearest possible picture of what you're working with.

 

As the apps you're mentioning are made by Microsoft, you may want to contact them for support, especially if this problem is occuring when you try to print from Microsoft apps.

 

We look forward to your reply!

Pi
New Contributor
Posts: 1
Registered: ‎01-29-2018

Re: Not printing word documents or text on an excel document

My model is MB5300. I have it for half a year. It functioned well during the past 6 months till yesterday. I have the same problem: when i print excel spreadsheet, i only got blank table, not text at all. I tried to print a word document, i got totally a piece of blank paper. What can i do?!

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