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Esteemed Contributor
Posts: 4,830
Registered: ‎11-13-2012

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

https://www.canon-europe.com/support/consumer_products/telephone_numbers/telephone_numbers_greece.as...

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
New Contributor
Posts: 4
Registered: ‎03-16-2018

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

[ Edited ]

Hi,

I have the same problem - my letters are doubling.
I did the manual heads alignments, not helping.
http://ugp01.c-ij.com/ij/webmanual/PrinterDriver/W/MG5500%20series/1.0/EN/PPG/dg-c_alignment.html

Scans of printed pages are here:
https://drive.google.com/open?id=1Vm8PJhXEzdBERJ57OvQDq6WeBnLOR-Nf
https://drive.google.com/open?id=1cA7aOmr5gJv-yz0dknssQuVOL64loqjM

I did the automatic heads alignment by this:
http://ugp01.c-ij.com/ij/webmanual/Manual/S/MG5500%20series/EN/BG/bg-maintenance1600.html
I did try cleanup the strip by this manual:
https://support.usa.canon.com/kb/index?page=content&id=ART109134

Not better.
My most concern is that all the numbers a double-printed.. on both pages. And the black E column on the pattern_01 is definitely not rectangular...

And one more thing - letters above the columns looks good!! No doubling! Only numbers, + and - signs and arrows are doubling...

Any suggestions?

BTW - model is MG5500


Thanks,
Sergii

New Contributor
Posts: 4
Registered: ‎03-16-2018

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

Looks like the "Experts" answers only the first message with reference to some phone-experts - and the real solution has to be elaborated by the end users...

 

This Canon printer is my first and LAST printer I bought from this company who do not care about customers.

New Contributor
Posts: 2
Registered: ‎04-26-2018

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

Hi,

I have the same problem. Even when I only try to copy an A4 document. I am using windows 10 and printer connected via USB.

Please advise on what might be the main cause?
Product Expert
Posts: 378
Registered: ‎02-28-2017

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

Hi  northern-servic 

 

In order to properly assist you, I will just need to know the specfic model Canon printer you own?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎05-23-2018

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

Hello! I had the same problem on an MG7170. Tried everything in the canon FAQ and nothing worked. I was going to throw the printer away when someone pointed me to "extreme printhead cleaning". I was told it was how the printer repair shops (not canon authorised) do it. With nothing to lose, I tried it and it totally worked! The printer now prints like new with perfect alignment on all colors including PGBK.

 

Here's the video illustrating the method:

https://www.youtube.com/watch?v=yYuBv0wgbPk

Note: Pay attention at around 8:35. You must flush until you get a clean, smooth spray to clear all clogged particles because the clogged particles are what's causing the jets to misalign.

 

Another example: https://www.youtube.com/watch?v=J61WxOduqQg

 

If you have a spray steamer (I don't), you can try that too:

https://www.youtube.com/watch?v=sq6EN5il2AA

 

Good luck!!

 

Highlighted
New Contributor
Posts: 1
Registered: ‎06-10-2018

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

Tried sabokings suggestion, it just made the printing worse and my hands are now covered in ink! Tried doing printer head cleaning run in the printer, nothing!

 

Also tried the suggestion earlier in this thread to clean the timing belt, all that did was leave streaks on the belt and I spilled half a bottle of Windex all over the floor!

 

I am about done with ever owning a printer again (Canon has been the least "worst" out of the countless other printer brands I have tried) and just sticking to printing stuff at work or going to Staples! Wasting 2.5 hours of work on my day off isn't worth it!

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