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Esteemed Contributor
Posts: 4,767
Registered: ‎11-13-2012

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

https://www.canon-europe.com/support/consumer_products/telephone_numbers/telephone_numbers_greece.as...

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
New Contributor
Posts: 4
Registered: ‎03-16-2018

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

[ Edited ]

Hi,

I have the same problem - my letters are doubling.
I did the manual heads alignments, not helping.
http://ugp01.c-ij.com/ij/webmanual/PrinterDriver/W/MG5500%20series/1.0/EN/PPG/dg-c_alignment.html

Scans of printed pages are here:
https://drive.google.com/open?id=1Vm8PJhXEzdBERJ57OvQDq6WeBnLOR-Nf
https://drive.google.com/open?id=1cA7aOmr5gJv-yz0dknssQuVOL64loqjM

I did the automatic heads alignment by this:
http://ugp01.c-ij.com/ij/webmanual/Manual/S/MG5500%20series/EN/BG/bg-maintenance1600.html
I did try cleanup the strip by this manual:
https://support.usa.canon.com/kb/index?page=content&id=ART109134

Not better.
My most concern is that all the numbers a double-printed.. on both pages. And the black E column on the pattern_01 is definitely not rectangular...

And one more thing - letters above the columns looks good!! No doubling! Only numbers, + and - signs and arrows are doubling...

Any suggestions?

BTW - model is MG5500


Thanks,
Sergii

Highlighted
New Contributor
Posts: 4
Registered: ‎03-16-2018

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

Looks like the "Experts" answers only the first message with reference to some phone-experts - and the real solution has to be elaborated by the end users...

 

This Canon printer is my first and LAST printer I bought from this company who do not care about customers.

New Contributor
Posts: 2
Registered: ‎04-26-2018

Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t

Hi,

I have the same problem. Even when I only try to copy an A4 document. I am using windows 10 and printer connected via USB.

Please advise on what might be the main cause?
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