01-25-2017 10:16 PM
The message on the screen tells me to connect the computer, but the computer is connected. How do I convince Canon it is connected?
01-25-2017 10:29 PM
Hi!
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET.
Thanks!
01-26-2017 12:26 AM
02-01-2017 06:31 PM - edited 02-01-2017 06:31 PM
Hi GeoffColton.
I will be able to assist you.
Please perform a scan using the [Remote Scanner] option. Follow the instructions below to perform the scan:
1. Verify that MF Toolbox is closed on the computer and press the [SCAN] button on the printer.
2. Highlight [Remote Scanner] and press [OK]. The screen will show, "Remote Scanner. Waiting online...".
3. On the computer, open the MF Toolbox and select [PDF].
4. Click the green [START] button on the [PDF] window. The machine will start processing the scan.
If the scan is successful, please close the MF Toolbox software, and then perform the scan using the [Computer] scan option. If the remote scan is unsuccessful, please call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.