Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎05-11-2018

Maxify MB5120

[ Edited ]

When I use my scanner to fax, attach an to an email, or copy i get blue and gray vertical lines all over my page. I have ran various self cleanings, but nothing has been succesful. Any tips on how to clean the inside of the scanner? Is that even possible?

Product Expert
Posts: 277
Registered: ‎01-20-2016

Re: Maxify MB5120

Hi Big_Valley,

 

Neither faxing nor scanning uses the inside of the printer, so there may be defects on the platen glass or ADF reference area.  If you scan two sheets of blank paper, do the blue and gray marks appear in the same places on both pages?

 

I look forward to your reply. 

New Contributor
Posts: 2
Registered: ‎05-11-2018

Re: Maxify MB5120

Yes, they make the marks on a blank page. i have cleaned the glass but there was no improvement.

Thank you!

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement